Terms of service

Terms of Service

Welcome to Marol. These Terms of Service explain the conditions for using marolhandmade.com and purchasing from Marol. Please read them together with our Privacy Policy and Return and Refund Policy. Nothing in these terms excludes or limits rights you have under applicable consumer law.

Products and orders

We aim to describe and photograph our products accurately. Colors may appear different depending on your screen. Please check the product description, size, personalization details and delivery information before placing an order. You are responsible for providing accurate contact, delivery and order information. We may contact you if details need clarification or if an item is unavailable. If we cannot fulfill an order, we will inform you and arrange a refund for any amount already paid for the affected item. Any change or cancellation request will be handled in accordance with applicable law and our published policies.

Prices and payment

The price shown at checkout before you confirm your purchase is the price charged for your order, together with any shipping charges and other amounts shown there. For international deliveries, customs duties or import charges may apply; any applicable charges and responsibilities will be communicated as required by law. We process orders after payment is authorized through the available checkout methods. If we identify an obvious pricing or listing error, we will contact you to agree how to proceed, without limiting your statutory rights.

Shipping and delivery

Delivery times are estimates unless a specific delivery date is expressly agreed. If your delivery is delayed, please contact us at marol.handmade@gmail.com so we can investigate and assist you. Nothing in this section limits your rights or remedies under applicable consumer law.

Returns, exchanges and personalized products

Please read our Return and Refund Policy for return and exchange conditions, return shipping costs and information about personalized products. These terms do not remove any rights you have under applicable law, including rights relating to faulty, damaged or incorrectly supplied goods.

Use of the website and content

You may use this website for lawful personal shopping. Do not misuse the website, interfere with its security or use its images, text or branding commercially without permission. Content on the website belongs to Marol or its respective rights holders. Links to third-party sites may be provided for convenience; their own terms and privacy practices apply when you visit them.

Relationship with Shopify

Marol is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Marol. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Marol, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Marol.

Privacy

For details about how personal information is handled, please read our Privacy Policy.

Applicable law and changes

These terms are governed by the laws of Albania, except where mandatory consumer protection laws applicable to you provide otherwise. Nothing in these terms restricts any court or other remedy available to you under applicable mandatory law. We may update these terms by posting a revised version on this website. Any changes to an order already placed will be handled in accordance with applicable law.

Contact

Marol
Email: marol.handmade@gmail.com
Address: Bulevardi Gjergj Fishta, Tirane 1010, Albania
Phone: 00355674021433
Business registration number: M61412056O