Shipping policy

Shipping Policy

Thank you for shopping with Marol. This policy explains how shipping information is presented for orders placed through marolhandmade.com.

Shipping destinations and costs

Available shipping destinations and options depend on the delivery address you enter at checkout. The shipping cost for your order is shown at checkout before you confirm payment. If no shipping option is available for your address, please contact us before placing an order.

Preparation and delivery

We prepare orders for dispatch after they are confirmed. Products made or personalized to order may require additional preparation time; please check the product details or contact us before ordering if you need the item by a particular date. Any delivery estimates shown at checkout are estimates unless a specific delivery date has been expressly agreed. We will use the shipping address provided with your order, so please check it carefully before completing checkout.

International orders

For orders delivered outside Albania, customs duties, import taxes or other charges may apply. Any charges and responsibilities will be communicated as required by applicable law. Customs processing can affect delivery times.

Delays or delivery problems

If your order is delayed, arrives damaged, or appears to be lost, contact us at marol.handmade@gmail.com with your order number so we can investigate and assist you. Nothing in this policy limits your rights under applicable consumer law.